Frequently Asked Questions

Terms & Conditions

Conditions of use

Do not confirm your order if you are not ready to accept our Ts&Cs:

- All our products are intended for laboratory research use only. Should the purchase of any listed item be completed, the customer thus acknowledges all the risks involved with consumption or distribution of the purchased products. The chemicals are NOT intended for use as food additives, medications, cosmetics, household chemicals or for an other inappropriate use.

- Under no circumstances should any of these materials be used for recreational purposes or consumed by human.

- Purchaser guarantees to obey all the local Drug Agency laws and is familiar with local country Ministry of Health regulations, including the obligatory prescriptions necessary for the import of pharmaceuticals.

- The posting of any material on this site does not constitute a license and cannot be used in violation of any patent. All goods should only be handled by qualified and properly trained personnel.

- AlanDomestic Team are not liable for any damages that may be caused by negligence, abuse, or any other contingency.

- Your minimum age should be 21.

- The payment for our products seals the customer’s acknowledgement of all the risks associated with their use. Customer guarantees that he/ she is fully aware and knowledgeable (on their own responsibility) about the health and safety risks associated with the (mis) handling of the purchased goods; knows the rules of the industrial hygiene necessary for his/ her own protection; and is aware of all government regulations regarding the use of and exposure to such products.

- We reserve the right to limit sales or decline the purchase of products should we be contacted by an unqualified customer.

Conditions of Sale of Prescription Medications

Ordering process of prescription medication(s)

AlanDomestic Team abides by all rules and regulations. Besides, we take all measures of precaution to abide by the strict laws on the dispersion/ dispensation of the prescribed medications.

- We acknowledge that each country has its own laws and provisions concerning prescription medications, and what is sold freely in one country requires prescription in another. Therefore, we set the rules and regulations equal for one and for all, and the placement of your order for prescription medications, fully testifies your acknowledgement and acceptance of the following terms regarding the sale/ purchase of any prescription medicine.

- Any sale of the prescription medication(s) is done only with the provision of the confirmation that you will send us a scanned copy of your valid prescription(s) and this prescription should be approved by our qualified staff.

- The prescription you provide must contain definite dosage and duration of treatment, so we could calculate the exact amount of medications sold to you.

- The drug information provided on our website is solely informative and we do not, in any case, hold diagnostics, provide you with diagnosis, give any treatment, or propose any medical advice.

- We can’t be held liable for any adverse effects or harm should you rely solely on the information provided by our Website.

- We require confirmation that the User/ Customer or the Caregiver is entirely aware of all the side effects, interactions of medications, maltreatment of dosage and timing.

- Never should any medication purchased on our website be taken without the professional advice from your physician. We strongly urge you to consult him/ her before purchasing or consuming any medications.

Terms of Service

Please, read our ordering terms and conditions carefully.

1. Please, be careful to give the correct shipping address.

2. We shall not be liable for any misdelivery due to inaccurate information. Orders lost due to wrong delivery address will not be reshipped.

Notice: If you are using a PO BOX or PMB BOX, the recipient's name must match the name of the mail box renter, otherwise the service won’t be able to leave package in your mailbox even if the box number is correct.

3. Сomplains regarding broken or missing items are accepted only with the provision of the unpacking video, which clearly shows the front side of the package, address, and name. Videos or pictures of the packages that have already been opened are not accepted!

Post-sale support is carried out according to these terms.

In case you are not sure or do not agree with our ordering conditions, do not confirm your order.

- By confirming a purchase from AlanDomestic, the customer acknowledges and agrees to wait patiently for 14 business days to expire before contacting us and to do so prior to posting any reviews and is aware that any violation of this contract, binding all sides, will lead to the ban from this website.

In no event shall AlanDomestic Team be liable for special, incidental or consequential damages, whether purchasers claim in contract, strict liability or otherwise.

Ordering process

Why should I choose your store?

Unlike most competitors, we do not use third party companies that provide a dropshipping service, which enables us to be in full control over the entire process. That is why choosing us, you can be sure of safety and timely provision of service.

How to order?

All orders should be placed through our website. Don’t place your order via Wickr, E-mail, Telegram or any other means of communication as some may propose. There is a big probability of scams.

Shipping & Estimated Time of Arrival

Unfortunately, we are not responsible for the delivery time as it depends on such factors as your location, weather conditions and such, however we try to keep it within 4 to 6 business days.

Package Dispatch is performed within 24 hours after the confirmed payment on weekdays. The package can be tracked by you.

What does my order status mean?

Waiting for payment - this status is assigned to your order immediately after you placing the order.

We are waiting for you to pay for the order and confirm the payment.

Payment verification - this status is assigned to your order immediately after you submit your payment in "My Account" menu.

Ready to ship - this status is assigned to your order immediately after we received your payment.

Order shipped - this status is assigned to your order immediately after we send your order and provided tracking number.

Expired - this status is assigned to your order when you didn't submit your payment in time. However, if you still want to pay or confirm your payment, press "submit payment" and fill out a form and follow instructions.